Refund policy

Shipping + Returns 

USA S H I P P I N G 

Please allow 4-7 business days for your order to arrive after it has been fulfilled. You will receive an e-mail confirmation when your order has shipped. Our facility primarily ships through USPS.

I N T E R N A T I O N A L  S H I P P I N G

Please allow 10-14 business days for your order to arrive after it has been fulfilled. You will receive an e-mail confirmation when your order has shipped. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs.

R E F U N D S / E X C H A N G E S / I S S U E S

Due to the hand-made nature of our products, we cannot accept returns. If you have any issues/concerns with your order PLEASE contact us at hello@thedirtylamb.com so that we can make it right. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thedirtylamb.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.